Refund Policy

All Products ordered from the Website and successfully delivered to the User by Pharmalink Biotech may be returned to Pharmalink Biotech in accordance with the terms contained in the respective policy.

However, no Products will be accepted Pharmalink Biotech if:

• (a) the Products have been damaged by the User
• (b) if there is a change in the quality, quantity or other characteristics of the Product
• (c) if as per the Seller the product returned is not the Product that was delivered
• (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.

Products should be received in original packaging and sealed in condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc. products would not be applicable for return.

In case of returns/Exchange:

• Return/Exchange should be initiated within 5 days of order delivery.
• The tags on the product should be intact.
• The product should be unused and in an undamaged condition.
• The item needs to be returned along with the original packaging.

If the user wants to return the product within 5 days from the delivery date and Pharmalink Biotech does not offer pickup of the items, then the user can return the package using any courier service of his/her choice.

How can I Self-Ship the product to Pharmalink Biotech?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via email to careatpharmalink@gmail.com. The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender- Destination-Service combination and shall be cross checked with the courier company.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.

In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered Pharmalink Biotech or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Pharmalink Biotech may lead to no refund/exchange being issued to the User. The User waives any claims against Pharmalink Biotech in this regard.

Refunds for courier charges shall be against a valid RVP slip/written confirmation from the courier company that the RVP has been done for a particular shipment/order.

In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the RVP slip given at the time of the pick-up.

Pharmalink Biotech will not be liable for the products returned by mistake. In circumstances where a product not belonging to Pharmalink Biotech is returned by mistake Pharmalink Biotech is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.

Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.

All Products ordered by the User shall be eligible to be replaced in accordance with the Pharmalink Biotech ‘s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.

In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.

Refund, if any, shall be made within 30 working days of the receipt of the returned product by Pharmalink Biotech, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.

For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

All refunds shall be made in Indian Rupees only.

The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.

 

Cancellation:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Pharmalink Biotech reserves the absolute right to cancel all past, pending and future orders without any liability. Pharmalink Biotech also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Pharmalink Biotech reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The User may be considered fraudulent if inter alia any of the following scenarios are met:

• Users doesn’t reply to the payment verification mail sent by Pharmalink Biotech.
• Users fails to produce adequate documents during the payment details verification.
• Misuse of another Users’s phone/email.
• Users uses invalid email and phone no.
• Overuse of a voucher code.
• Use of a special voucher not tagged to the email ID used.
• Users returns the wrong product.
• Users refuses to pay for an order.
• Users is involved in the snatch and run for any order.

The User may be considered loss to business if any of the following scenarios are met:

• User with a very high return rate.
• Invalid/Incomplete address cases.
• Repeated request for monetary compensation for petty issues.

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

Pharmalink Biotech may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Pharmalink Biotech:

• Products ordered are not for self-consumption but for commercial resale.
• Multiple orders placed for same product at the same address, depending on the product category.
• Bulk quantity of the same product ordered.
• Invalid address given in order details.
• Any malpractice used to place the order.

 

Terms of service

Personal Information

Pharmalink Biotech, office at PlotNo-104, Sarai Alawardi, Gurugram, Haryana 122017. The domain name www.pharmalinkbiotech.com and associated software are owned by the Company.

Pharmalink Biotech knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Pharmalink Biotech. By visiting pharmalinkbiotech.com, you are accepting and consenting to the practices described in this Privacy Notice. As a visitor to the Site/ Customer, you are advised to please read the Privacy Policy carefully.

Services overview

As part of the registration process on the Site Pharmalink Biotech may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

License & Site access

Pharmalink Biotech grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of Pharmalink Biotech. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of Pharmalink Biotech. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Pharmalink Biotech and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site or Pharmalink Biotech’s without the express written consent of Pharmalink Biotech. Any unauthorized use terminates the permission or license granted by Pharmalink Biotech.

Account & Registration Obligations

All shoppers have to register and login in place orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in “My Account” or by contacting customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.

Modification of Terms & Conditions of Service

Pharmalink Biotech may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Gurugram shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Pharmalink Biotech and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi. The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Indemnity

You agree to defend, indemnify and hold harmless Pharmalink Biotech, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Pharmalink Biotech or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or Pharmalink Biotech. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site Pharmalink Biotech may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Pharmalink Biotech. Upon any termination of the User Agreement by either you or Pharmalink Biotech, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Pharmalink Biotech’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

You Agree and Confirm

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Pharmalink Biotech for redelivery shall be claimed from you.
2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where such information is requested of you. Pharmalink Biotech reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.